Refund Policy

At CluueX, we value every user and aim to ensure that all transactions are fair, transparent, and secure. Our refund policy is designed to protect both buyers and sellers within our e-commerce ecosystem.

1. Eligibility for Refunds

Refunds may be approved under the following conditions:

• The purchased product was not delivered or is significantly different from the listed description.
• The digital product link or file is invalid or inaccessible after payment.
• The seller approves or confirms the refund request within the eligible timeframe.

2. Time Frame

All refund requests must be made within 7 days of the completed purchase. Requests beyond this period may not be eligible.

3. Process

To request a refund, buyers should:

• Contact the store or seller directly via their CluueX store page or support link.
• Provide valid proof of purchase (order ID, payment reference, or transaction receipt).
• Allow up to 5–10 business days for review and processing.

4. Non-Refundable Items

• Digital products that have been successfully delivered or downloaded.
• Services that have already been rendered or completed.
• Items damaged after delivery or altered by the buyer.

5. Payment Reversal

Approved refunds will be processed through the same payment method used during checkout (e.g., card, transfer, or CluueCoins balance). Processing time may vary depending on the payment provider.

6. Dispute Resolution

If there is any disagreement between a buyer and seller, CluueX’s support team may mediate the case using transaction data and communication logs to ensure a fair resolution.

Note: CluueX reserves the right to modify or update this refund policy at any time to reflect changes in our operations or compliance standards.

For assistance or refund support, please contact us via CluueX Support.